11. RIGHT OF WITHDRAWAL
11.1. The right of withdrawal is recognized only for the products provided for by the Legislative Decree 6 September 2005, n. 206 and is therefore expressly excluded for foodstuffs which risk deteriorating or expiring rapidly as provided for by art. 55 paragraph 1 letter a).
11.2. For products for which the right of withdrawal is not excluded, the Buyer has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within the term of 14 (fourteen) days, starting from the day of receipt of the purchased product.
11.3. In the event that the Buyer decides to exercise the right of withdrawal, he must notify the Seller, using the standard withdrawal form in Annex I Part B of Legislative Decree no. 21/2014, or by submitting any other explicit declaration of his decision to withdraw from the contract. The burden of proof relating to the exercise of the right of withdrawal, in accordance with this article, lies with the Buyer.
11.4. The return of the goods must take place without undue delay and in any case within 14 (fourteen) days from the date on which the Buyer communicated to the Seller his decision to withdraw from the contract. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a state of conservation such as resulting from the necessary verification of the goods to establish their nature, characteristics and functioning.
11.5. The Buyer cannot exercise the right of withdrawal for purchase contracts for goods made to measure or clearly personalized or which, by their nature, cannot be returned or are at risk of deterioration or rapid alteration.
11.6. The Buyer who exercises the right of withdrawal pursuant to this article shall bear the direct costs of returning the goods to the Seller.
11.7. The Buyer who exercises the right of withdrawal in accordance with the provisions will be reimbursed for the sums already paid, with the exception of the additional costs associated with the type of delivery expressly chosen by the Buyer and different from the least expensive type offered by the Seller. These sums will be refunded without undue delay and in any case within 14 (fourteen) days, starting from the day on which the Seller was informed of the Buyer's decision to withdraw from the contract. Unless the Seller has offered to collect the goods himself, the Seller may however withhold the reimbursement until he has received the goods or until the Buyer has demonstrated that he has sent back the goods, depending on which situation occurs first.
11.8. Upon receipt of the communication in which the Buyer informs the Seller of the exercise of the right of withdrawal, the Parties are released from their mutual obligations, without prejudice to the provisions of this article.
13. CUSTOMER SERVICE AND ASSISTANCE
13.1 You can request information, send communications, request assistance or forward complaints by contacting the Company using the following methods:
- By email to: info@latticiniserra.com ;
- By phone at +39 331 5411127
The Company will respond to complaints submitted within 48 hours of receiving them.